Introduction & Overview
This Data Collection and Processing Policy, hereinafter referred to as the Privacy Policy or Policy, sets out how the Company gathers, uses, stores, and discloses information about You when You access or interact with the Website. By submitting any Personal Data through forms or other interactive features on the Website, You confirm Your consent to the Processing of such data and acknowledge that You have been informed about the scope, purposes, and legal grounds of its Processing in accordance with Regulation (EU) 2016/679 (GDPR), the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (CCPA/CPRA), the California Online Privacy Protection Act of 2003 (CalOPPA), and any other applicable privacy regulations. Providing Personal Data on the Website signifies Your acceptance of this Policy and authorizes the Company to collect, use, and disclose information about You in line with the purposes defined herein. By continuing to browse or use the Website, You confirm that You have the legal capacity to consent to this Policy and to the Processing of Your Personal Data in accordance with the laws of Ukraine and the laws of Your applicable jurisdiction. The Company may update this Policy from time to time. Any modifications will be reflected by updating the effective date at the top of this document. We encourage You to review this Policy periodically to stay informed about how We protect and handle Your Personal Data.
Terminology & Definitions
For the purposes of this Privacy Policy (the Policy), the terms listed below shall have the meanings assigned to them: Company - refers to Utopian Agency. Website - means all content, pages, and resources available at UTOPIAN.PRO, including all associated subpages and materials, through which Services are presented and provided (also referred to as UTOPIAN.PRO). Service / Services - the range of digital design services offered by the Company via the Website, including but not limited to UI/UX design, brand design, website design, and related creative or strategic deliverables. User - any individual who accesses or interacts with UTOPIAN.PRO for personal or business-related purposes (also referred to as You or Your). Content - all information and materials made available by the Company on the Website, including descriptions of Services, offers, text, icons, illustrations, graphics, photographs, logos, and any other visual or informational elements. All Content is the exclusive property of the Company unless expressly stated otherwise.
- works, creative outputs, copyrights, copyright registrations, designs, illustrations, marks, logos, images, and other materials used for commercial or personal purposes;
- any U.S., Ukrainian, or foreign patents, including all reissues, continuations, renewals, extensions, or related applications;
- moral rights, publicity rights, rights of personality, privacy, likeness, goodwill, trade secrets, and any other intellectual or proprietary rights that exist now or may arise in the future, along with all corresponding registrations or applications across any jurisdiction.
Intellectual Property Rights - all rights associated with:
Third Party - any legal entity, public authority, agency, or individual other than the Data Subject, Data Controller, or Data Processor. This term also includes persons authorized to process Personal Data under the direct instruction of the Controller or Processor. Automatically-Collected Information / Usage Data - information gathered automatically through the Website or through integrated third-party services. This typically includes IP addresses, browser data, device identifiers, and interaction logs. Cookies - small text files stored on Your computer or mobile device when You visit the Website, enabling functionality, analytics, and user experience improvements. Data Controller / Owner - the entity that determines the purposes and methods of processing Personal Data. For the purposes of this Policy, the Data Controller is the Company. Contact: [email protected] . Data Processor - any natural or legal person that processes Personal Data on behalf of the Controller in accordance with this Policy. European Union / EU - references to the European Union include all current EU Member States as well as the European Economic Area (EEA), unless explicitly stated otherwise. Personal Data / Personal Information - any information relating to an identified or identifiable natural person, whether directly or indirectly. Examples include, but are not limited to, name, email address, contact details, login data, and other identifiers. Processing - any operation or set of operations performed on Personal Data, whether automated or not, such as collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction. Cross-Border Data Transfer / CBDT - the transfer of Personal Data from Controllers located within the EU/EEA to recipients located outside the EU/EEA, whether such recipients act as Controllers or Processors. IP Address - a unique numerical label assigned to a device on a network using the Internet Protocol, used to identify and route communications.
About Utopian Agency
UTOPIAN.PRO is a digital product design agency with a global team dedicated to creating high-performing design solutions for modern digital products, including SaaS platforms, enterprise tools, and complex management systems. We craft meaningful and intuitive user experiences for early-stage startups and growing businesses by aligning real user needs with each client’s strategic objectives. Our focus is on delivering design that directly supports business performance—enhancing conversion, strengthening brand value, and elevating user engagement across websites, interfaces, and applications. By combining human-centered design principles with data-driven insight, UTOPIAN.PRO ensures measurable value for our clients and a seamless, satisfying experience for their end users. We are here to support your vision. Let’s create something exceptional together.
User's Privacy Rights
Each individual’s personal and non-proprietary rights in relation to Personal Data are inalienable and protected by applicable law. As a User, You are entitled to exercise the following rights with respect to Your Personal Data:
Right of Access
You may request confirmation of whether the Company processes Your Personal Data and obtain access to such Data, including information about the purposes of Processing and the status of its storage.
Right to Withdraw Consent
You may withdraw Your consent to the Processing of Your Personal Data at any time. If You believe that Your right to privacy outweighs Our legitimate interests, You may request termination of Processing. The Company may retain anonymized, non-identifiable records for analytical or security purposes. All Personal Data will be deleted within thirty (30) days of receiving Your request. For such requests, please contact Us at [email protected] .
Right to Rectification
You may request correction or updating of Your Personal Data if it is inaccurate, incomplete, outdated, or no longer relevant to the purpose for which it was collected.
Right to Information
You have the right to request a description of all Personal Data the Company holds about You. While We may take up to thirty (30) days to process such requests, We strive to respond as promptly as reasonably possible.
Right to Object or File a Complaint
You may object to the Processing of Your Personal Data or file a complaint regarding the Controller’s handling or disclosure of Your Personal Data. This includes the right to seek protection through competent authorities, courts, or other bodies in instances of improper or unlawful Processing.
Right to Data Portability
You may obtain a copy of Your Personal Data in a structured, commonly used, machine-readable format and request that such Data be transferred to another Controller where technically feasible.
Information We Collect
We collect Personal Data and other information that Users voluntarily provide when interacting with the Website, including through sections such as “Let’s Talk” or “Careers.” This Data is collected directly from You when You complete and submit any of the relevant forms. Personal Data is gathered only with Your explicit consent and solely for purposes described in this Policy. In addition to the information You choose to provide, We also collect certain Usage Data automatically when You browse or interact with the Website. This includes technical and analytical data necessary for Website functionality, security, and performance.
Data You Voluntarily Share With Us
When You complete a form on UTOPIAN.PRO — such as in the “Let’s Talk” or “Careers” sections — You may be asked to provide certain Personal Data. You may also choose to share Personal Data with Us through social media channels (such as Instagram or Facebook), direct messages, chats, or other communication tools used by UTOPIAN.PRO.
- Your full name;
- Your email address;
- Your phone number;
- Links to Your social media accounts;
- A link to Your resume or portfolio, or the files themselves;
- Any information You provide voluntarily within the “Careers” form or other inquiry fields.
We may collect the following categories of Personal Data:
All Personal Data requested by UTOPIAN.PRO is necessary to ensure effective communication and to evaluate inquiries, project requests, or career applications. Failure to provide the required information may limit or prevent Our ability to respond or deliver certain Services.
Information Collected Automatically
In addition to the Personal Data You voluntarily provide, We automatically collect certain information when You browse or interact with the Website. Some of this information may qualify as Personal Data depending on the jurisdiction and the specific type of Data collected. This Usage Data helps Us maintain Website functionality, ensure security, and enhance the performance and quality of Our Services.
- Browser type;
- Browser version;
- Type of device You use;
- Pages of the Website You visit;
- Date and time of Your visit;
- Time spent on specific pages;
- Unique device identifiers;
- IP address (may constitute Personal Data);
- Geolocation data (may constitute Personal Data);
- Other relevant technical or diagnostic information.
When You access or use the Website, We may collect Usage Data such as:
This information is collected automatically through standard technologies such as server logs, cookies, and similar tools used to optimize the Website’s performance and ensure smooth operation.
Use of Cookies and Similar Technologies
The Website may generate and store small data files (“Cookies”) on the User’s device. Cookies help Us configure, optimize, and enhance User interaction by collecting certain types of Usage Data, including information about the pages You visit and the Services You access. We primarily use Session Cookies to support Website functionality and ensure a smooth browsing experience. Session Cookies store information You enter and track Your navigation across the Website. Data generated through Session Cookies may be retained for up to one (1) calendar year unless otherwise required by law or unless You delete them manually.
- Collecting standard web analytics data;
- Gathering information through HTML Cookies, Flash Cookies, web beacons, pixel tags, and comparable technologies;
- Obtaining demographic insights and preferences to help Us tailor Website content and improve User experience;
- Sharing certain anonymized or aggregated information with trusted third-party partners who assist Us in operating, maintaining, or improving the Website.
Cookies and similar tracking technologies used on this Website serve the following purposes:
You may delete existing Cookies by clearing Your browser’s history. You can also configure Your browser settings to block Cookies; however, doing so may require You to manually reset preferences and may limit certain Website functionalities. If You reside in the European Union or are an EU citizen, Cookie usage that relies on consent follows Article 6(1)(a) of the General Data Protection Regulation (GDPR). Consent is obtained through the Cookie notice displayed on Our Website. Additionally, when You visit or log in to the Website, Cookies and similar technologies may be used by Our online data partners or vendors to link Website activity with other personal information they hold, including email or postal addresses. This may allow Us (or service providers acting on Our behalf) to deliver communications or marketing to those addresses. You may opt out of this type of advertising at: https://app.retention.com/optout
Legal Grounds & Purposes for Processing
Legal Basis for Handling Personal Data
We process Your Personal Data in accordance with the legal bases permitted under applicable data protection laws, including the GDPR, CCPA/CPRA, and other relevant regulations. The Processing of Your Personal Data may occur on the following grounds:
- Your explicit consent, granted for one or more specific purposes described in this Policy;
- Our legitimate interests, where Processing is necessary for the provision, improvement, and protection of Our Services, provided that such interests do not override Your fundamental rights and freedoms regarding Data privacy;
- Compliance with legal obligations or requirements associated with tasks performed in the public interest or under official authority, where applicable.
If You have provided explicit consent for the Processing of Your Personal Data for a particular purpose, You retain the right to withdraw this consent at any time. To exercise this right or for any related inquiries, please contact Us at [email protected] .
Purpose of Data Processing
We collect and use Your Personal Data to provide and improve Our Services, respond to Your inquiries, communicate effectively, and operate in accordance with applicable laws. All Personal Data is stored securely in compliance with the Law of Ukraine “On Personal Data Protection” (01.06.2010), the EU General Data Protection Regulation (Regulation (EU) 2016/679, GDPR), and the California Consumer Privacy Act 2018 (CCPA).
- Provision of Services To deliver Our Services efficiently, We require certain Personal Data from Users via questionnaires or forms on the Website. This information allows Us to understand Your needs, streamline communication, and prepare tailored offers.
- Responding to Requests and Inquiries When You contact Us via email or other communication channels, We use Your Personal Data to respond to Your requests. While We aim to reply promptly, responses may take up to thirty (30) days in some cases.
- Recruitment and Careers Through the “Careers” section, You may submit Personal Data to apply for opportunities with UTOPIAN.PRO. By doing so, You consent to the Processing of this data for recruitment and hiring purposes.
- Protection of Legal Rights and Prevention of Abuse We may Process Personal Data to protect the Website, Our business interests, and Third Parties. This includes preventing unauthorized use, illegal activities, fraud, or violations of this Policy that could threaten security or legal rights.
- Compliance with Legal Obligations Personal Data may be disclosed in response to lawful requests, such as subpoenas, court orders, regulatory inquiries, or requests from law enforcement, including matters related to national security or public safety.
- Customer Support and Service Updates We use Personal Data to provide support, address technical issues, notify You of changes to Our Services, and ensure optimal performance through error resolution and ongoing maintenance.
Typical purposes for Processing Your Personal Data include:
Terms of Data Storage
We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy. Personal Data is stored and processed solely to the extent required to:
- Comply with applicable legal obligations;
- Resolve disputes and enforce Our agreements;
- Uphold the terms of this Policy and protect Our legitimate interests.
Personal Data is retained for the duration required to achieve the purpose for which it was collected and will be securely deleted or anonymized once it is no longer needed. Usage Data, which is collected automatically, is generally stored for a shorter period than Personal Data. However, it may be retained for a longer time when necessary to maintain the security or functionality of Our Services, or when required by law. In general, Usage Data is processed and stored only for the period needed to achieve the purpose of its collection, but no longer than six (6) years from the date of last use, unless a longer retention period is legally or operationally necessary.
Our Methods of Processing Your Information
Where and How Your Data Is Stored
Personal Data is primarily processed at the offices of the Company and may also be processed at other locations where authorized Third Parties assist with Processing.
Cross-Border Transfers
In some cases, Data transfer may involve transferring User Data to countries outside of Your jurisdiction. Details regarding the locations where Personal Data may be processed are provided in Section 7.2 – Cross-Border Data Transfers.
Data Storage
To securely store Personal Data, We typically use HubSpot services, provided by HubSpot, Inc. HubSpot complies with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the California Consumer Privacy Act 2018 (CCPA). You can review HubSpot’s privacy policy here: HubSpot Privacy Policy . We reserve the right to change or replace our database service provider at any time without prior notice to Users.
Automatically-Collected Information
Third-party servers, including those operated by Google, are used to collect and store automatically-collected information such as Usage Data.
Google Analytics
Google Analytics, provided by Google LLC, tracks and reports Website usage to help Us understand how Users interact with Our Website. The data collected may also be used by Google to personalize ads across its services. You can review Google Privacy Policy . Cookies may be set on Your device by Google Analytics to support this functionality.
Google Ads Remarketing
We use Google Ads (AdWords) remarketing services to deliver targeted advertising. You can manage or opt out of Google Ads personalization and display advertising through the Google Ads settings page .
International Transfers of Information
Cross-border transfer of Personal Data may occur when necessary for the conclusion or performance of a contract between the Company (Controller) and a Third Party, provided that such transfers are in the best interests of the Data Subject.
- Third countries only if appropriate safeguards are in place to ensure adequate protection of Personal Data;
- Countries whose legal system has been recognized by the European Commission as providing an “adequate level of Personal Data protection.”
Personal Data may be transferred to:
While most provisions of this Policy apply to all Users, certain requirements are applicable specifically when Personal Data is processed under higher standards of protection, including GDPR or CCPA.
- Personal Data is processed within the European Union by the Company;
- The Personal Data of Users located in the EU is processed and the Company exercises control over such Processing.
These broader standards of protection apply when:
For Users in the United States, the California Consumer Privacy Act 2018 (CCPA) applies: https://oag.ca.gov/privacy/ccpa . For Users in the European Union, the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) applies: https://eur-lex.europa.eu/eli/reg/2016/679/oj . For all other Users located in countries outside the EU or US, Personal Data is subject to the domestic data protection laws of the respective jurisdiction.
When We Share Your Personal Data
Any Personal Data We collect or that You provide may be processed by authorized entities within the Company. We do not sell or transfer Your Personal Data for commercial purposes.
- Professional consultants, advisors, and hosting service providers;
- Professional consultants, advisors, and hosting service providers;
- Government, regulatory, or law enforcement authorities where required by law;
- Third-Party Processors acting on Our behalf and under Our instruction.
- To protect the legal rights, property, or safety of the Company, its Users, or Third Parties;
- In an anonymized or aggregated form, for research, marketing, analytics, or other purposes, provided that such information does not identify any individual.
However, Personal Data may be disclosed to certain Third Parties when necessary, including:
Third-Party Websites and External Links
Our Services may include links to websites or services operated by Third Parties, over which the Company has no control. When accessing a Third-Party website, We strongly encourage You to review its privacy policy and terms of service before providing any Personal Data. The Company is not responsible for the content, privacy practices, or actions of any Third-Party websites, and such Third Parties are solely responsible for their own Data handling practices.
Change of the Controller
UTOPIAN.PRO may undergo corporate changes, including mergers, acquisitions, sales, reorganizations, bankruptcy, or other similar transactions. In such cases, Your Personal Data may be among the assets transferred to a new owner or entity. During any such corporate change, UTOPIAN.PRO will take reasonable steps to ensure that Your Personal Data continues to be protected and handled with the same level of security and confidentiality as provided under this Policy.
Applicable Law and Jurisdiction
- EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679);
- California Consumer Privacy Act 2018 (CCPA/CPRA);
- California Online Privacy Protection Act 2003 (CalOPPA);
- Any other relevant local or international regulations.
This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including:
Any disputes arising from or relating to this Policy shall be resolved in accordance with the laws of Ukraine, and subject to the exclusive jurisdiction of its courts.
Disclaimers and Limitation of Liability
UTOPIAN.PRO takes reasonable and appropriate measures to protect the Personal Data collected through the Website from unauthorized access, disclosure, alteration, or destruction. However, no system of data transmission or storage can be guaranteed to be completely secure. As such, We cannot guarantee the absolute safety of any information You provide, though We make every reasonable effort to protect Your Data. Please note that Personal Data provided to other websites is not collected or processed by UTOPIAN.PRO. Only the information You provide directly to Us on Our Website is collected, processed, and stored. Use of the Website and submission of Personal Data is at Your own risk. UTOPIAN.PRO expressly disclaims all warranties, whether express or implied, regarding security breaches, device damage, loss, unauthorized use, or any system failures that may occur.
Retention After Service Termination
If You have provided consent for the Processing of Your Personal Data, the Company may retain such Data for a longer period until You withdraw Your consent. Additionally, Personal Data may be retained beyond the usual retention period when required to comply with legal obligations, regulatory requirements, or orders issued by competent authorities.
Additional Notice for California Residents (CCPA)
This section applies exclusively to the Processing of Personal Data subject to the California Consumer Privacy Act of 2018 (CCPA). The CCPA provides California residents with the right to know the categories of Personal Data the Company has collected about them in the preceding 12 months.
Sale of Personal Data
For the purposes of the CCPA, UTOPIAN.PRO does not “sell” Personal Data and has no actual knowledge of any “sale” of Personal Data of minors under 16 years of age.
California residents may exercise the right to opt-out of any potential sale of their Personal Data by contacting Us as outlined in the Contact Us section below.
Additional Rights for California Residents
- Non-Discrimination: California residents have the right not to be discriminated against for exercising their rights under the CCPA.
- Authorized Agent: Only You, or a person legally authorized to act on Your behalf, may submit a verifiable consumer request regarding Your Personal Data. This includes requests on behalf of a minor child. To designate an authorized agent, please contact Us as specified in the Contact Us section and provide a written authorization signed by both You and the agent.
- Exercise of Rights: To exercise any of Your CCPA rights, please contact Us as indicated in Contact Us. All requests will be processed in accordance with applicable laws.
- Accessibility: This Privacy Policy follows industry-standard technologies and adheres to the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.
- California “Shine the Light” Law: California residents may request, once per calendar year and free of charge, a list of Third Parties to whom the Company has disclosed their Personal Data for direct marketing purposes, along with the categories of Personal Data disclosed.
Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy, or if You wish to withdraw Your consent and request that We no longer retain any of Your Personal Data, please contact Us at: [email protected] . Unless explicitly stated otherwise, this Privacy Policy applies exclusively to the use of the UTOPIAN.PRO Website and does not extend to other websites or services.